Returns & Exchanges

At American Express Home, we want you to be completely satisfied with your purchase. If your new home decor or furniture doesn't meet your expectations, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Log into your account portal to select the items you wish to return and print your prepaid shipping label.

• 2.
  Pack with Care

  Place the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location or schedule a home pickup for larger furniture items.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.